Privacy Notice

1. Introduction

Skin Doctor Clinics is committed to protecting your privacy and ensuring that your personal information is handled fairly, lawfully and transparently.

This Privacy Notice explains how we collect, use, store and protect your personal information when you:

  • Visit our website.
  • Contact us by telephone, email or online enquiry.
  • Book an appointment.
  • Attend one of our clinics.
  • Receive consultations or treatment.
  • Purchase products or services.
  • Interact with us through social media or other communication channels.

We process personal information in accordance with the:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR)
  • Other applicable healthcare and data protection legislation.

2. Who We Are

Changes in Ownership or Corporate Structure

“Skin Doctor Clinics is currently operated by DR SZ Medical Ltd. Skin Doctor Clinics may, from time to time, undergo changes in ownership, corporate structure, or the legal entity operating under this trading name, including as a result of a sale, merger, acquisition, restructuring, or transfer of business. In the event of such a change, your personal data may be transferred to the new owning or operating entity, which will continue to process your data for the purposes set out in this privacy policy. We will ensure that any new entity is bound by obligations no less protective of your personal data than those set out here, and, where required by law, we will notify you of any material change in the entity responsible for your data. Regardless of any change in the operating entity, we will continue to trade under the name ‘Skin Doctor Clinics,’ and your rights as a data subject under UK GDPR and the Data Protection Act 2018 will remain unaffected.”

Contact Details

Leeds & York

Skin Doctor Clinics
105 Otley Road
Headingley
Leeds
LS6 3PX

Leeds clinic – Email: leeds@skindoctorclinics.co.uk

York clinic – Email: york@skindoctorclinics.co.uk

Manchester

Skin Doctor Clinics
40 Lapwing Lane
West Didsbury
Manchester
M20 2WR

Email: manchester@skindoctorclinics.co.uk

London

Skin Doctor Clinics
91A New Cavendish Street
London
W1W 6XF

Email: london@skindoctorclinics.co.uk

3. Information We Collect

Depending on the services you receive, we may collect and process the following information:

Personal Information

  • Name
  • Date of birth
  • Postal address
  • Telephone number
  • Email address
  • Emergency contact details (where appropriate)

Health Information

To safely assess your suitability for treatment and provide appropriate care, we may collect:

  • Medical history
  • Current medications
  • Allergies
  • Previous treatments
  • Consultation records
  • Consent forms
  • Treatment records
  • Clinical photographs (with your consent)
  • Aftercare information

Health information is classified as special category personal data and receives additional protection under UK GDPR.

Payment Information

We may collect information relating to payments made for treatments or products.

Payment card details are processed securely by our authorised payment providers and are not stored by Skin Doctor Clinics.

Website Information

When you visit our website we may automatically collect technical information including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage statistics
  • Cookie preferences

4. How We Collect Your Information

We collect personal information when you:

  • Submit an enquiry through our website.
  • Contact us by telephone or email.
  • Book an appointment.
  • Attend a consultation or treatment.
  • Complete medical questionnaires or consent forms.
  • Purchase products or services.
  • Subscribe to marketing communications.
  • Visit our website.

Where appropriate, we may also receive information from healthcare professionals involved in your care, with your consent or where otherwise permitted by law.

5. How We Use Your Information

We use your personal information to:

  • Provide consultations and treatments.
  • Assess your suitability for treatment.
  • Maintain accurate medical records.
  • Arrange and manage appointments.
  • Process payments.
  • Respond to enquiries.
  • Send appointment reminders.
  • Provide aftercare advice.
  • Improve our services.
  • Manage complaints and feedback.
  • Comply with legal and regulatory obligations.
  • Protect the health, safety and wellbeing of patients and staff.

Where you have provided your consent, we may also contact you regarding:

  • New treatments and services.
  • Promotions and special offers.
  • Events.
  • News and updates from Skin Doctor Clinics.

You can withdraw your marketing consent at any time by contacting us or by using the unsubscribe option included in our marketing communications.

6. Lawful Basis for Processing

We only process your personal information where we have a lawful basis to do so.

These include:

Purpose Lawful Basis
Providing consultations and treatments Performance of a contract
Maintaining medical records Legal obligation and provision of healthcare
Processing health information UK GDPR Article 9 – Provision of healthcare
Responding to enquiries Legitimate interests
Sending marketing communications Consent (where required)
Meeting legal and regulatory requirements Legal obligation
Managing complaints or legal claims Legitimate interests and legal obligation