Privacy Notice

1. Introduction

Skin Doctor Clinics is committed to protecting your privacy and ensuring that your personal information is handled fairly, lawfully and transparently.

This Privacy Notice explains how we collect, use, store and protect your personal information when you:

  • Visit our website.
  • Contact us by telephone, email or online enquiry.
  • Book an appointment.
  • Attend one of our clinics.
  • Receive consultations or treatment.
  • Purchase products or services.
  • Interact with us through social media or other communication channels.

We process personal information in accordance with the:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR)
  • Other applicable healthcare and data protection legislation.

2. Who We Are

Skin Doctor Clinics is the trading name used by a number of companies operating aesthetic clinics across England.

Depending on which clinic you attend, the company responsible for processing your personal information (known as the Data Controller) will be one of the following:

Clinic Data Controller
Leeds OK Medical Limited
York OK Medical Limited
Manchester ASK Skin Limited
London SKR Medical Limited

Each company is responsible for ensuring that your personal information is processed securely and in accordance with UK data protection legislation.

Throughout this Privacy Notice, the terms “Skin Doctor Clinics”, “we”, “our”, and “us” refer to the relevant company responsible for your care, depending on the clinic you attend.

If you have any questions about how your personal information is handled or wish to exercise your data protection rights, please contact the clinic where you receive your treatment.

Contact Details

Leeds & York

Skin Doctor Clinics
105 Otley Road
Headingley
Leeds
LS6 3PX

Leeds clinic – Email: leeds@skindoctorclinics.co.uk

York clinic – Email: york@skindoctorclinics.co.uk

Manchester

Skin Doctor Clinics
40 Lapwing Lane
West Didsbury
Manchester
M20 2WR

Email: manchester@skindoctorclinics.co.uk

London

Skin Doctor Clinics
91A New Cavendish Street
London
W1W 6XF

Email: london@skindoctorclinics.co.uk

3. Information We Collect

Depending on the services you receive, we may collect and process the following information:

Personal Information

  • Name
  • Date of birth
  • Postal address
  • Telephone number
  • Email address
  • Emergency contact details (where appropriate)

Health Information

To safely assess your suitability for treatment and provide appropriate care, we may collect:

  • Medical history
  • Current medications
  • Allergies
  • Previous treatments
  • Consultation records
  • Consent forms
  • Treatment records
  • Clinical photographs (with your consent)
  • Aftercare information

Health information is classified as special category personal data and receives additional protection under UK GDPR.

Payment Information

We may collect information relating to payments made for treatments or products.

Payment card details are processed securely by our authorised payment providers and are not stored by Skin Doctor Clinics.

Website Information

When you visit our website we may automatically collect technical information including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage statistics
  • Cookie preferences

4. How We Collect Your Information

We collect personal information when you:

  • Submit an enquiry through our website.
  • Contact us by telephone or email.
  • Book an appointment.
  • Attend a consultation or treatment.
  • Complete medical questionnaires or consent forms.
  • Purchase products or services.
  • Subscribe to marketing communications.
  • Visit our website.

Where appropriate, we may also receive information from healthcare professionals involved in your care, with your consent or where otherwise permitted by law.

5. How We Use Your Information

We use your personal information to:

  • Provide consultations and treatments.
  • Assess your suitability for treatment.
  • Maintain accurate medical records.
  • Arrange and manage appointments.
  • Process payments.
  • Respond to enquiries.
  • Send appointment reminders.
  • Provide aftercare advice.
  • Improve our services.
  • Manage complaints and feedback.
  • Comply with legal and regulatory obligations.
  • Protect the health, safety and wellbeing of patients and staff.

Where you have provided your consent, we may also contact you regarding:

  • New treatments and services.
  • Promotions and special offers.
  • Events.
  • News and updates from Skin Doctor Clinics.

You can withdraw your marketing consent at any time by contacting us or by using the unsubscribe option included in our marketing communications.

6. Lawful Basis for Processing

We only process your personal information where we have a lawful basis to do so.

These include:

Purpose Lawful Basis
Providing consultations and treatments Performance of a contract
Maintaining medical records Legal obligation and provision of healthcare
Processing health information UK GDPR Article 9 – Provision of healthcare
Responding to enquiries Legitimate interests
Sending marketing communications Consent (where required)
Meeting legal and regulatory requirements Legal obligation
Managing complaints or legal claims Legitimate interests and legal obligation

 

Date: July 2026

Review Date: July 2027